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Shipping and Delivery

Orders are guaranteed to ship out from our warehouse 1-2 business days after order confirmation. Thereafter, delivery time is dependent on selected shipping method and not within our control. We currently offer USPS shipping on all orders.

Where can my order be shipped and delivered to?

We ship and deliver orders within U.S.A and internationally (except for no-go zones and certain countries*). We cannot ship to P.O. boxes. We are not responsible for any custom fees or duty taxes incurred due to import regulations.

How long does it take for my orders to arrive?

Please refer to the various shipping methods available further down this list for more information.

Can I track my order?

Tracking information will be emailed to you when your order is processed. Otherwise, contact us at hello@xenuro.com

What are the shipping & delivery charges?

Below are the various shipping charges for orders within the U.S. and outside the country.

Continental USA

Free ground shipping on all orders (2–5 working days).

2-day expedited shipping: $10

Overnight: $25

Alaska, Hawaii and Guam

Standard shipping: $10 (5-14 working days).

2-day expedited shipping: $15

Overnight: Not Applicable

APO/AFO address

Standard shipping: $10 (5-14 working days).

Expedited shipping: $15

Singapore

Free

All other countries

Standard shipping: $15 (5-20 working days depending on address).

Where do you not ship to?

We do not ship to the following countries: Afghanistan, Antarctica, British Indian Ocean Territory, Bouvet Island, Christmas Islands, Cocos Island, Comoros, Crimea Region of Ukraine, Cuba, Falkland Islands, French Southern Territories, Heard & McDonald Islands, Iran, Libya, Mayotte, Myanmar (Burma), Nauru, Niue, North Korea, Palestinian Territory Occupied, Pitcairn Island, Rwanda, Saint Helena, Sao Tome and Principe, Somalia, South Georgia and the South Sandwich Islands, St. Pierre and Miquelon, Sudan, Svalbard Jan Mayen Island, Syrian Arabic Republic, Tokelau, and Western Sahara.

RETURNS

If you are not satisfied with your purchase, please send us an email to returns@xenuro.com within 30 days of your purchase. We will provide a return authorization and mailing details. Once we receive your returned product, we will issue a refund to your original form of payment within 3 to 7 working days. Only items purchased on www.xenuro.com may be accepted for return or exchange. You will be responsible for paying your own shipping costs when returning the item.

EXCHANGES

Send us an email at returns@xenuro.com if your items are damaged or defective. We will provide an exchange authorization and mailing details.

DAMAGED ITEMS

If the delivered package arrives damaged, please indicate the nature of the damage on the Airway Bill or shipping label upon signing on the delivery note provided by the courier service. Notify us immediately at hello@xenuro.com. We will arrange for your damaged item to be replaced.

SALE ITEMS

Only full priced, regular items may be refunded. We do not issue refunds on sale items.